At TeliDesk, we eliminated all the friction points that most business hate when dealing with the phone companies.
It is important for every business to have an operating schedule. This post provides a guideline on how to configure the phone system to match the business schedule.
The difference between an IP phone, softphone, WebRTC, and an analog adapter lies in their form and function. An IP phone is a physical device that uses the internet for calls, a softphone is a software application allowing voice and video calls, WebRTC is an open-source project enabling real-time communication within web browsers, and an analog adapter bridges traditional phones to VoIP networks. Each technology offers unique features, from hardware connectivity to software flexibility, catering to diverse communication needs
Recording phone calls can contribute to improving customer service, employee performance, and overall business operations. It serves as a valuable tool for compliance, training, and ensuring the highest standards of communication and service
Businesses benefit from using features like - call forwarding, call forking, simultaneous calls, sequential calls, and find me/follow me. They gain flexiblity and adaptability on how they want to operate the business, and adapt to the new hybrid workforce.
Voicemail to email is a VoIP phone system feature that forwards voicemail messages as audio files straight to your email inbox. It allows you to access voicemail recordings from any mobile device or computer via email — with no need to call your voicemail.
Call logging is the process of documenting your inbound and outbound business calls and history.
A call flow is a path that a call will follow from the moment it enters the phone system to the end of the call.
Why should a small business consider a modern VoIP phone system to give it a professional image.
The problem with having your personal number handed out to your customers: Your personal voicemail is not professional. It’s fine for your friends and family but if you want to earn the trust of another business you have to show you are a business. Having just your personal phone number and voicemail for your business gives the impression you cut corners. If you do grow your business you do not want your customers calling your ex-employees personal phone number. The business phone number can be directed anywhere, including your cell phone, business voicemail and Attendant Menu . Solution: Get a Business Phone App that includes a business phone number for as little as $9.95 a month . Here are a few features that come on a Business Phone App and their advantages. An Attendant Menu Thanks for calling Acme Corp press 1 for sales, 2 for support, 3 for billing.. Advantage: An Attendant Menu adds the look and feel of a business that is up and running Your Business Phone App will ring differently than your cell phone. So when your app rings you know not to answer “who dis”?. You know you have to answer a little more professionally. If you like. “Thanks for calling Acme Corp, this is Jon, how can I help you”? Onboarding new employees is simple. All you have to do is have the new employee add the app from the app store on their smartphone 4. And when your employees leave , you can continue to receive their business calls on your phone, instead of your customers walking out the door with your ex-employee’s personal cell phone number. TeliDesk offers a Business Phone App that includes a phone number and features for free.
